Refund policy

Refund, Return & Cancellation Policy

Last updated: September 19, 2026

At Six Bros Crafts, our doors and beds are individually made to order in our Jhelum, Pakistan workshop. Doors are crafted from solid Deodar wood, and beds from solid Sheesham wood. Our mirrors, side tables, wooden swings (jhulas) and decor pieces are also made to order. The payment, production and cancellation terms in sections 1 and 2 apply to made-to-order doors, beds, mirrors, side tables, wooden swings (jhulas) and decor. Because each product is handcrafted according to the customer’s approved design and measurements, the following terms apply.

1. Payment and production

A 50% advance payment is required before production begins. The remaining 50% balance must be paid before dispatch.

Production normally takes approximately 4–6 weeks after design, measurements, specifications, and advance payment have been confirmed. This is an estimate rather than a guaranteed completion date because handcrafted production times can vary.

Shipping time is additional and depends on the destination, customs clearance, carrier availability, and other circumstances outside our control.

2. Order cancellation

Before production begins: The customer may cancel the order for a full refund.
After wood cutting, carving, or production begins: A cancellation charge equal to 30% of the total order value will be deducted to cover materials and craftsman labour. Any remaining refundable amount will be returned to the customer.
After final finishing, customization, or packing: The order cannot normally be cancelled or refunded because the product has been completed specifically for the customer.

We will confirm the production status when reviewing a cancellation request.

3. Custom-made products and returns

Custom-made doors, beds, mirrors, side tables, wooden swings (jhulas) and decor produced according to customer-approved measurements, designs, finishes, or specifications are generally not eligible for return due to change of mind.

If Six Bros Crafts approves a return of a non-defective product as an exception:

The customer is responsible for return shipping, export/import charges, customs duties, insurance, and secure packaging.
The product must be unused and returned in its original condition.
Any approved refund will be processed after the returned product has been received and inspected.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country or region.

4. Damage, defects, or incorrect items

Products are securely packed for international transport. Customers should inspect the shipment promptly after delivery.

If a product arrives damaged, defective, or materially different from the approved order, please contact us within 24 hours where reasonably possible and provide:

The order number
Clear photographs of the product and packaging
An unboxing video, if available
A description of the issue

An unboxing video helps us investigate the claim but does not remove any mandatory legal rights.

For a verified transit-damage, manufacturing-defect, or incorrect-item claim, Six Bros Crafts will arrange an appropriate remedy, which may include repair, replacement parts, replacement, or refund. Six Bros Crafts will bear reasonable approved costs associated with a verified fault caused by us or the carrier.

5. Natural wood characteristics

Solid wood is a natural material. Variations in grain, knots, colour, texture, and tone are expected and make each handcrafted piece unique. Minor natural movement or variation that does not affect normal use is not considered a manufacturing defect.

6. Measurements and customer-approved details

The customer is responsible for providing accurate measurements and checking all drawings, opening directions, designs, finishes, and specifications before approval.

Six Bros Crafts is not responsible for fitting problems caused by incorrect customer-supplied measurements or specifications. If alteration is possible, any labour, shipping, customs, and related costs will be quoted separately and paid by the customer.

If the product does not match the measurements or specifications confirmed by Six Bros Crafts, please contact us so we can investigate and provide an appropriate remedy.

7. Refund processing

Approved refunds will be issued to the original payment method where possible. Bank, payment-provider, and currency-conversion charges that are outside our control might not be refundable unless required by applicable law.

Refund processing times depend on the payment provider and receiving bank.