FAQ

Frequently Asked Questions

How long does production take?

Every piece is made to order. Doors, beds, mirrors, side tables and decor take approximately 4 to 6 weeks after final design approval and receipt of the 50% advance payment.

Can I order a custom size, wood or finish?

Yes. Share your measurements, preferred wood and design reference on our custom orders page and we will prepare a quotation.

What woods do you use?

We build only from solid wood, led by deodar (Himalayan cedar). We never use MDF or veneer. See Our Woods for the full list.

Is hardware included, and is there a warranty?

Hardware (handles and hinges) is not included with our doors. Our doors carry a lifetime warranty.

How do I pay?

We accept bank transfer and Payoneer. Payment details are sent to you directly by email and WhatsApp when you place your order or accept your quotation. Production starts after your payment is confirmed.

How much is shipping?

Shipping is quoted separately based on the size and weight of your order, the destination, and sea or air freight. You receive a verified quotation covering production, shipping and insurance. Free shipping is not available because of the size and weight of solid wood pieces.

How long does delivery take?

As an estimate after dispatch: USA and Canada 18 to 28 days by sea or 7 to 10 days by air, UK and Europe 10 to 15 days by sea, Gulf countries 8 to 12 days, and Australia 15 to 20 days. See our Shipping Policy for details.

Who pays customs duties and taxes?

Import duties, customs clearance, VAT and local taxes in the destination country are the responsibility of the customer. We provide the export documents: commercial invoice, packing list and fumigation certificate.

How is my order packed?

Every order is packed in export-quality fumigated wooden crates with foam and bubble protection. We send photos and videos for your approval before dispatch.

What if my order arrives damaged?

All shipments are insured. Please record an unboxing video as you open the crate, take photos of any damage within 24 hours of delivery, and contact us. We will repair, replace the part or claim insurance as applicable.

Can I return my order?

Custom-made products produced to your approved measurements, designs, finishes or specifications are generally not eligible for return due to change of mind. If your order arrives damaged, defective or materially different from the approved order, please contact us so we can review the issue under our Refund, Return & Cancellation Policy. Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Please read the policy for cancellation terms and any approved return arrangements before ordering.

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FAQ